Yes, we are fully insured with both liability and workers compensation insurance. Doing business with a company who fails to carry this required insurance is a risk you don’t want to take! We are happy to provide a copy of our current insurance certificates upon request.
To avoid a cancellation fee, please give us at least 72 hour’s notice of any cancellation or reschedule. A lock-out fee equaling the cost of your cleaning will be charged if we cannot gain access to your home or business the day of your scheduled cleaning. Please see your service agreement with us for more information or call us at 504-215-8089.
We offer a 100% Satisfaction Guarantee on our services. If you are not happy with your service, please call us within 24 hours of your cleaning and we will come back to re-clean any areas of concern.
IMPORTANT: In order for our 100% Satisfaction Guarantee to remain in effect, it is essential that you call us within 24 hours of your cleaning if you are not satisfied. You must also allow us access to your home or office within 48 hours from the time of the original cleaning so that we can re-clean any areas of concern. If you do not contact us in the allotted time, or do not allow us access to the home to re-clean any areas of concern, then our 100% Satisfaction Guarantee will be voided. We do not offer refunds for services rendered.
We are not a franchise and therefore have no franchise fees or royalties that must be paid every month like the local franchises do. This allows us to set much more reasonable prices than the local franchises. We have no corporate office dictating to us how to run our business or telling us where and how to advertise, what supplies we must buy, ect. This allows us much more freedom in forming our rate structure.
Areas we service include all of Louisiana, Nearby Mississippi and Gulf Coast Alabama.
We provide cleaning services Monday – Saturday starting at 8:30am. Our office opens at 8am and closes at 5pm Monday – Friday and is closed on Saturday. We monitor email 7-days a week. If you need to get in touch with us after office hours, please feel free to email us at info@purelegancecleaning.com and we’ll get back to you within a few hours (usually much less).
